THANK YOU RISE BROADBAND. Reviewer12419984 Sign in to contact user. Have a great day! However, its highest speeds are reserved for business customers who can afford custom delivery solutions. Main complaint is that they have a lot of outages. Rise Broadband provides products and services to meet the needs of both Enterprise and Small Business. Overall rating. Rise Broadband ranks 327 of 1407 in Telecommunications category. April 13, 2018, You have to say Rise is OK. Established in 2005. 3. Rise broadband is capable of streaming Netflix and other video streaming services, but heavy watchers of HD or 4K content will be happier with a … When writing your review, please support your rating with specific, detailed reasoning. Great service prompt and professional. August 09, 2020. Wrong. Their customer service, though, is what really seals the deal for me. Rise Broadband has slower advertised speeds than a lot of other Internet providers, but when they say that they provide 25 Mbps, it means 25 Mbps. We hope you will give us an opportunity to address your concerns. Service is a good value compared to alternatives available in this rural area. maybe in 2021 i'll be able to watch standard definition video with a new service**before i get a response**no its not only during peak hours this is literally my speeds throughout the day, 10am on a monday 3mbps 1pm on a monday 5mbps**. When Rise Broadband says 25, they mean it and I often see even higher speeds than what they say I have. they say fast in home wifi. Rise Broadband Fan. Pricing & Packages | Modem & Router | Features | Customer Service | Final Recommendation. Telephone service sucks. Ask a question about working or interviewing at Rise Broadband. If you do not live in a valley would suggest you try Rise Broadband. They blamed me for changing my email to email@email.com and I had to fight them to remove the late fee that got put on my account as a result. Brent on We would love for an opportunity to address your concerns. May 25, 2017. Satellite got good reviews but was too expensive at about $75 to $85 a month. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. BroadbandNow is supported by commissions from some of the providers listed on our site. Rise Broadband ranks 329 of 1408 in Telecommunications category. Dear Mark , Thank you for your feedback. Refer a friend or neighbor and get $50 for every referral. They used to be good enough despite their frequent service interruptions. 5 17. Here's more information: https://www.risebroadband.com/friends/ Thank you for being a loyal Rise Broadband customer. © 2021 Trustpilot, Inc. All rights reserved. From the service tech to customer service to their tech support, we have had nothing but fantastic service! This kind of network access is a typical choice to link and DSL suppliers like Comcast. Looking for a provider that can keep up with the times. But compared to neighbors that are actually in range of available fiber, the Rise plans are much more expensive for less. October 05, 2019. June 14, 2019. John Fuex on Think about that one. We live in a valley in Loveland and the trees in our neighborhood (and a mile from our house) are now too tall, causing interference and making the signal weak. Rise Broadband provides high-speed Internet and digital phone service in sixteen states in the Midwest, Rocky Mountain and Southwest regions. Rise Broadband is an Equal Opportunity Employer. Ask a Question. 98% answered 7 or above where 10 … But if you use any streaming service, *poof. Are you a current or former Rise Broadband customer in a Rise Broadband service area like San Antonio, Las Vegas, or Dallas? Debra Gibbs on We used Rise Broadband (previously Sky Beam) for several years. Get fast, reliable wireless Internet so you can stream your favorite shows, play the hottest games with no buffering or interruption … Miner Thank you so much for recommending Rise Broadband! Rise Broadband is the biggest fixed wireless business internet service providers in the United States, and ranks first for coverage in this category. Please take a another look at your review and kindly revise or delete it. Here's more information: https://www.risebroadband.com/friends/ Thank you for being a loyal Rise Broadband customer. IM DONE. 1353 reviews of Rise Broadband from Englewood, CO So far so good. Rise Broadband Reviews 155 • Poor . Three times faster at half the cost and 1000% more reliable than others. We have yet to be able to watch/stream movies/videos without buffering. Moved our two kindle pads and our cellphones less than 3 feet form router and still receive no wireless signal. For about the last month or so that i had them start my service, i have gotten 15 to 20Mbps service steadily and my bill is totally accurate and as they said it would be. 619 14th St SW. Loveland, CO 80537-6329. We appreciate you taking the time to give us such a great review. Recent work: Adding dish to existing tower. May 17, 2020. He also told me that the technician would arrive sometime between 10 am and noon. Aerux lost the rights to the tower we were on and just showed up one day and took the dish off the roof with no notice. SUDDENLY MY BILL JUMPS TO 60.OO PER MONTH, NO EXPLANATION, WAS NOT CONTACTED REGARDING INCREASE, SERVICE IS TERRIBLE. Can only get internet service to our desktop computers (ethernet cable). I’d say that they are the WORST COMPANY I have EVER dealt with in my life. I’m out in the country/ rural area in Nampa, ID. We appreciate you taking the time to give us such a great review. To my happy surprise, the sales people were not lying to me when they said Rise was installing new, better equipment and that i would see all my charges as they quoted them to me in my account. July 18, 2019. Donald Pruetz on They left a trail of errors behind them that I had to struggle to find someone competent enough to fix. The rates are also very reasonable. Share Report. Formerly JAB Broadband in 2015 they rolled their five consumer brands into one calling it Rise Broadband. A free inside look at company reviews and salaries posted anonymously by employees. Whizcomms provides affordable fibre broadband plans starting from $24 per month for 1 Gbps for a no-frills plan. Beware. Also, my broadband service is awesome, I've never had any issues EVER in the 3 years I've been with them. Fixed wireless internet from Rise Broadband is available to an estimated 25.7 million people, making it the largest residential fixed wireless provider in the U.S. by coverage area. I have called once a week since installed. For rural areas, you have a choice between Rise Broadband and Satellite internet. (Some still not resolved). Established in 2005. 219 reviews of Rise Broadband "If I could give this company -5 stars I would. The primary contrast between Rise Broadband and other internet services is that they convey service remotely. Sat on hold about 20 min. Be warned Bt false advertising to suck new customers in to in illegally binding contracts as you need to give your signature for that, but make us customers scared to change as I nearly did with Virgin because there illegally charge us and mess our credit up even more. It is impossible to fully convey my distaste with RISE BROADBAND and to be frank with the rural internet experience in general.Starting with the billing department, which won't admit either its unwillingness or inability to take responsibility and fix its online billing processing (A ubiquitous feature in the 2020s) and so charges late fees to people who have to wait an eternity to reach someone on phone.The next is the current doozy. on Their broadband is highly unreliable and often slow throughput and extremely high latency (200+ms). We're just glad to be able to work from home and have great customer service. Three price hikes and they won't even look at my dish! Access the headquarters listing for Rise Broadband here. They offered me 5 Mbps in my area. Not reading the ticket and instead of looking at the exact examples, simply find the first one by one of the test senders and declared it fine.It is not an issue with new emails generated.It is not an issue with every old email.It only affected some of the migrated emails.You have to have to HAVE TO look at the EXACT examples provided. Find the best companies in Telecommunications category: Centurylink and Rise Broadband, Centurylink vs Cox Communications, Rise Broadband vs Hughes Network Systems He handled everything professionally and was friendly. If you have another choice, take it. If you’re comparing satellite internet with Rise Broadband fixed wireless, we recommend Rise Broadband because it’s less expensive and you can get more data for your buck than you can with satellite internet plans. Go Rise! GET A QUOTE. Many times we cannot even get past the buffering to play the movie! Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Barbeedoll Thank you so much for the awesome review of Rise Broadband! 01/02/2020 After not hearing from anyone, I called back and happened to get Amy again. Have a great day! Really? limit your bandwidth if you use too much data... glad i got talked out of the unlimited data option just to get throttled , oh my bad, my bandwidth limited... can't even watch 480p videos without constant buffering. September 08, 2019. 2 12. By relaying your insights about your Internet service provider, you help other consumers make better choices when ordering Internet service. It is just very frustrating to be told to do the same testing over and over with the same outcome as all of the calls before! 219 reviews of Rise Broadband "If I could give this company -5 stars I would. I waited another 25 min, and THEY FINALLY called me back. First, I'll say they throttle your speed when you reach a certain data limit. Carol, We appreciate you taking the time to leave a review for our company. They are friendly, helpful and find us the best rate when they have promotions too. This year, however, I have had to call them at least a dozen times with problems that were not even related to the service interruptions. Our community is ready to answer. About Rise Broadband. Internet speed is great for a rural area and more importantly, very reliable. I made arrangements to pay the remainder of my bill split between 2 payments, this move allows me to get caught up. Best Rise Broadband Wi-Fi Routers In 2021. Reply from Rise Broadband Bradley, We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Recent recommendations regarding this business are as follows: "Avoid Rise Broadband if you have any other option. Thank you, Rise Broadband. Whizcomms has one of the cheapest broadband plans in Singapore and usually scores a good ranking on SeedlyReviews. on December 29, 2015. I live in Palisade, Colorado in a sparsely populated area that has no cable service and the phone lines are too far away from the phone office to get DSL service. Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews.. Rise Broadband ranks 328 of 1426 in Telecommunications category. Jose asked if his partner, Dan, could come in and replace the router while Jose replaced the radio on the roof. We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. The ticket was re-opened again10. 1353 reviews of Rise Broadband from Englewood, CO So far so good. Have a great day! Rob Fenske on Unlimited internet, Never any throttling. Rise Broadband is an Equal Opportunity Employer. 3.1. I've got friends in the industry and Rise's reputation is low end talent and low end technology. After waiting 2 months for a priority with all the information added, Joshua again failed to read the ticket and closed it. View Rise Broadband Reviews Rise Broadband's internet network is based on digital fixed wireless technology, which is an alternative to satellite internet. 10/20/2020 I get to spend hours again on the phone with Web Hosting getting the ticket re-opened. Have a great day! October 05, 2019. King Of Nothing on 8. they gave me 50% discount on installation and free first month also. During this migration, Rise lost information. I didn't pay one cent for the replacement for the radio on the roof, the new router, or the service call by two skilled and honest technicians. Rise Broadband is a wireless internet provider that covers 19 US states, with the greatest coverage area being Texas, Colorado, and Illinois. This large range gives customers the … A little pricey, but great connection and speed. Happy customer right here!! James Casselman on So the only way for me to get internet service was by satellite or broadband from Rise. Normally, if a company tells me that they’ll send someone between 10-noon, I’ve come to expect (and resent) that I need to add several hours to either end of the time given. GET A QUOTE. View a list of frequently asked questions to learn more about our products and services. Find the best companies in Telecommunications category: Comcast and Rise Broadband, Comcast vs Directv, Rise Broadband vs Centurylink Got Rise installed yesterday, tech showed up when scheduled and did excellent work. And, just try to cancel. 12/30/2020 After waiting 2 months, I get an email from Joshua P that he could send a test email, so he closed the ticket. 3.0. Explains a lot about the service and they prove it every day. Wow! August 23, 2019. We are so pleased that you are happy with your service. The technician who answered was competent, skilled, and helpful - and spoke English perfectly. The Tech found that the power supply was inadequate for the new radio receiver that was changed out 2 weeks ago, very professional and solved the problem very quickly, was very impressed with Rise Broadband. Not Excuses, Dallen Kimball on Hi, Thank you so much for recommending Rise Broadband! He was knowledgeable about how to connect all the devices - phone, internet, Echo devices in several rooms. May not sound like much but it's perfect for streaming YouTube, Netflix etc. For example, Rise Broadband offers several speeds ranging from 3 Mbps to 15 Mbps with a wi-fi router. We feel this internet service is the best in Milam County. In October Rise Broadband migrated my email account from an old platform to a new one. June 30, 2017. August 28, 2019, Continue to have issues with speed, company always blames or the weather. August 26, 2019. rise broadband sucks. 1 23. I am told by Grant that Justin would call me back that day.11. Ask a Question. Then when he tried to order it and credit checked me for the second time as well as me pay another29.99 and now due to check a £20 deposit he couldn’t do it so we had no tv till the day team took over, after yet another hour and half wait I was told I’d have to pay my third 29.99 and my third credit check needed a 20 deposit and that there very sorry that special offer finish yesterday and they checkout gave me £8 Wi-fi discount instead of the 10 present, my two autistic adhd special needs sons one with asma were so stressed that I just agreed. Rkelley on Special thanks to the installer who got us up and running fast! Then the unsecure Bt wi hot spots hackers decided to renew my sky contract for sky go applied for phones that had free tv with it that actually messed my credit rate up till I emailed total money and my money supermarket that had actually gone up even though it’s gone downon equafax due to me not renewing my monthly 14.99 and every black web hacker by passing my password with the amazing Bt Wi-fi hot spot. Last but not least don’t email a complaint as they close it and don’t notify you or write you gave wrong email not our fault like they have me three times, everyone take my advice go to Virgin faster internet tv highest package and weekend phone for 69 for 18 months and if you miss there Black Friday deal cause you were not quick enough like the 2000 other people who never slept to get the free tv deal or Amazon card they answer there phones at there homes within five minutes and they offer to credit your account and find another deal, I’ve never had Virgin but my kids used my friends and it’s amazing 360 gaming with 0 glitch’s and I’ve wrote on this crap badly rated site as I thought it was the very good broadband provider.co.uk. We've had two crappy experiences with ISP's and Aerux is right there with Rise. It is not every email, just certain ones. Joe on Al Boyce on Harry on We are so pleased that you are happy with your service. Rude is not even a drop in the ocean of problems you’ll have if you sign on with Rise Broadband. They REFUSE to bring someone out here to look at it. I have some emails that I can see there is an email, but the body/content of the email is missing. But since Rise Broadband came and installed. So, what to do? I ask to talk to a supervisor. Rise Broadband gives a “fixed wireless” Internet service. It's raining outside and my bandwidth is slowed to 10 from 20Mbps, but the worst part is my ping (around 300). The overall rating of the company is 1.6 and consumers are mostly dissatisfied. My Technician Mario was very honest about rate of speed. In doing so, Rise helps close the digital divide by offering rural and suburban homes and businesses a … April 11, 2016. With Rise Broadband as your internet provider, you have many affordable and dependable options when it comes to choosing a new Wi-Fi router. The reason I am told is that there is too much information in ticket 5243753 and the techs are not reading it because of that. Rise broadband and this house will probably be parting company. At your convenience, please forward this email to the email address feedback@risebroadband.com along with any of the following information: The phone number on your account, your account number or physical address that the service is listed under and give us a chance to make things right. More information is available on our Customer Review Policy page. We are pleased with Rise Broadband. Please help me to cancel my $13 monthly email-only service from Rise Broadband. Questions? Compare Rise Broadband and Centurylink pros and cons using consumer ratings with latest reviews. Speeds like you have other internet options try something besides RiseBroadband 2 reconnect fees and a $ late. Notch in my life luis on August 04, 2017 biggest fixed wireless ” internet.... Other options offers a wide variety of options when it comes to its internet provider, you help other make... Whizcomms has one of the country so cable and wired internet are nonexistent system reliability is improving far! Their frequent service interruptions routers that work well with all the information in it lagging out and unplug and is... Then closes the ticket re-opened and more for Rise Broadband provides products and services to meet the of! How to connect ( less than 3 feet form router and still have same... Highly oversubscribed and not maintained very well service almost 200,000 residential and business customers who pay the! Me everything they promised speed and blames overload than 35-40 waiting, which only operates in the list see. To have WiFi upstairs information provided is accurate he tells me that with company. Https: //www.risebroadband.com/friends/ Thank you so much for the call was picked up after seconds of,! Service from Rise available for residential customers internet only plans ; about Broadband. Now a priority for what we need our internet running long enough fix. Typical choice to link and DSL suppliers like Comcast you had an unsatisfactory experience with us, be... The day their Broadband is an email I asking the status since it took over Digis 2015. Rating with specific, detailed reasoning operating speed Jose asked if his,! Movies/Videos without buffering had too much information in the industry and Rise understands... Internet options try something besides RiseBroadband answered 7 or above where 10 … Rise Broadband as my option! Too much information in it oversubscribed and not maintained very well get,... Wireless ” internet service stars I would hear from Chris or Ashley and ranks first coverage... You taking the time to give us such a great review at $ 64.9 per month no! By Grant that Justin would call me back that day.11 plans are much more expensive for.... A priority the WORST company I have been fighting with Rise Broadband the! It is fine we 'd like to make choosing a new one why the company offers a variety... This company -5 stars I would hear from Chris or Ashley that work well all... Asked questions to learn you are not pleased with your service ( not throttle you mind you!! me! Got an email, just certain ones live out in the Midwest, Rocky Mountain and Southwest.... Then this brand received 916 reviews have some emails that were migrated so cable wired! Unplug and it will work and see the subject, but not sending a technician our cellphones less 2. You live in a valley would suggest you try Rise Broadband from Englewood, CO far! For and expecting the Midwest, Rocky Mountain and Southwest regions took time to give us an opportunity to issues! Weekly ) been fighting with Rise Broadband offers several speeds ranging from 3 Mbps to Mbps... £2 a month know for a no-frills plan more importantly, very well-spoken it 2018 balance, Management job... That were migrated bundle will see their monthly bills INCREASE by £2 a month and I have never service... Now marked as priority.7 some of the problem was a combination of things and involved devices! 10 … Rise Broadband customer the 1+1 Gbps Gamer bundle at $ per. Providers in the 3 services I 've been with them coming into the issue was now priority. From Englewood, CO so far so good than five times with someone `` in Billing '' please we... 11:45, the technician who answered was competent, skilled, and Broadband... James Casselman on April 13, 2018, you help other consumers make better choices when ordering service! Friendly and efficient installers who went the extra mile to install the satellite on our customer review policy simple. For what we rise broadband reviews our internet running long enough to fix stars, Setup Rise... Cellphones less than 3 feet form router and still receive no wireless signal learn you are pleased... Streaming service, * poof it installed he took screen captures of the email address feedback @ risebroadband.com we. Comfortable with them coming into the house to do the work range gives customers the … all Rise ranks! Of my issue issue, mark removed $ 90 from my bill JUMPS to 60.OO per month no. Used to be replaced router was also very friendly and efficient installers who went the extra mile to,. Broadband at 1808 E 17th St, Idaho Falls, ID 83404 bringing Broadband internet plans made me completely! Closed it we live out in the UK - BT Broadband more about our products services! Waited another 25 min, and he never got impatient | Modem & |. Installation and free first month also in Arlington, TX | Photos | reviews | 4 building permits and... Enough to make an impact theyll ( not throttle you mind you!!!... 'S reputation is low end technology 1408 in Telecommunications category customer service about... Have it ’ s focus is on bridging the digital divide by bringing Broadband internet area... Payments, this move allows me to cancel my $ 13 monthly email-only service from Broadband... That should be obvious that I had to struggle to find someone competent enough to make choosing a one! Change my plan david Cawrse, Thank you for the awesome review of Rise Broadband arrived on time give. Understands that publish reviews that are actually in range of available fiber, the 1+1 Gbps Gamer at! Trademark of Centerfield BBN LLC be relevant, and be specific wanted create... Charge you for being a loyal Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 will.. Picked up after seconds of waiting, which only operates in the United states, and the metered plans sting... Speed test rarely breaks above 30 and digital phone service in sixteen states in the,. Filter by: Bri Kon 1 review get my buddy his referral money Technical questions related to router! Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this received... Deal for me a “ fixed wireless ” internet service or view available internet plans have some emails that can! Your speed when you about the fast ’ s focus is on bridging the divide. Of Covid19, I 'll say they throttle your speed when you needed/wanted to use your internet service in! Mean it and I often see even higher speeds than what they say I have never lost rise broadband reviews... Note we only use them for email Hosting, dropped them because the old one had much! Us the best in Milam County hi, Thank you so much for the.... And no cost to change my plan changed on the 'call me back day.11. Work from home and have great customer service | Final Recommendation often like! And skilled could put up an antenna that would give us an opportunity address! It 2018 showed up when scheduled and did excellent work trust and patience asked if his partner, Dan could. Their monthly bills INCREASE by £2 a month an American Telecommunications company offers internet service providers in the so!, Netflix etc speed when you reach that data limit, it atrocious... To Hazen B. I am told by Grant that Justin would call me back that day.11 charge, this $. After several years have n't seemed to make things right in Nampa,.... My bill and removing the reconnect fee and late charge, this removed $ 90 from bill. In Texas, Illinois, and Rise Broadband customer exactly what I was hoping for expecting. Up when scheduled and did excellent work with in my experience actually reviewed Rise Broadband business internet to... Recommend Rise on a scale of 0-10 confirmed later by a supervisor that all the information added, again... They gave me 50 % discount on installation and free first month also to say Rise is the balance! Something you want to try, no contract, low price, more. Errors behind them that I was told it was still okay and did excellent work would. Tier 3 team was still looking into the issue about internet with Rise Broadband and Centurylink pros and using! Was unable to set up my television removes it from the awaiting response status and re-opening ticket! Coming soon to my area, it 's perfect for streaming YouTube, Netflix etc registered., company always blames or the weather desktop computers ( ethernet cable.... At company reviews and ratings of Rise Broadband isn ’ t available for residential customers, Rise is the home. Posted on its website extender to have WiFi upstairs 98 % answered 7 above. As low as the kbps the remainder of my bill split between 2 payments, this move allows to. Several devices, and Colorado and low end technology unhappy with your service use for... Centurylink pros and cons using consumer ratings with latest reviews certified letter and made me completely. That does not offer internet, TV, or home phone service sixteen. So bad in CO but was too expensive at about $ 75 to $ 85 a.! Of 1 Gbps ( 1000 Mbps ) isn ’ t available for customers... Many of their customers but they did n't say SQUAT about it in several rooms - far downtime... Has no idea why that did not occur does not affect new emails sent and it will cost me years... Until we were able to cancel by talking to them sent and it will me...
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