GROOMING AVAILABLE! Hi Lynn, I'm sorry to hear this; we will look into this situation and feedback to the member of staff. They want the money without providing any cover.I consequently cancelled the policy under 14 day cooling off period legislation and have reverted back to my original insurer.My advice to anyone intending to take out a policy, "If you must, wait until the day before it's due to start. Submit your complaint online here. Perfect Pet is yet to start collecting reviews. I have sent a message to you directly via TrustPilot; if you can reply to that message I can look into this situation for you. We were forced to pay £25 +£8 postal costs to MALTESE Ombudsman. See if Perfect Pet makes it into our list of the best pet insurance companies. We do not provide cover for any pre-existing conditions, which is any condition that was first noticed, diagnosed or where the signs or symptoms were noted before the insurance cover started. Only the latest review will count in the company's TrustScore. Thank you Neil, welcome to Perfect Pet insurance. Now that he is on the correct medication he is active again & a normal, healthy weight after just a few months. I then cancelled the policy & was then told in writing, that no further money would be collected. They then took the premium the following month. 5 out of 5--5 out of 5. I’ve only just taken this insurance out and it is much cheaper than our previous insurance. Call to schedule an appointment. © 2021 Trustpilot, Inc. All rights reserved. Shame that NIL stars isn't an option. Easy enough, simple and policy seemed pretty good. Perfect Pet Insurance were good when they signed me up as a new Customer in Dec 2020. Another of our top picks for cheap pet insurance, Figo is a relatively new player in the pet insurance game (they set up shop in 2012) but have already solidified itself as a solid coverage provider.. Figo offers a 100% reimbursement option, too. They even deducted a £3 postal charge from our claim - costs our Vet had incurred to send their bill. I would highly recommend fighting your case if they are refusing paying out especially when been ridiculously unreasonable and malicious with their wording. Its three plans let you pick the annual cap on your benefits. When it comes to "pet insurance" type of plans I have never enrolled any pets of mine in one. Thank you for your review Sally, welcome to Perfect Pet insurance. The leading source of independent pet insurance reviews. In light of everything, I am not a neglectful owner and I was covered for unforeseen accidents in which this RTA was unforeseen. But their cover only lasted for 12 months after the first sign of the condition. Now that he is on the correct medication he is active again & a normal, healthy weight after just a few months. Fleur was very helpful and polite. My claim for Xrays and investigatory work for my retriever were rejected due to the fact he was overweight. My current pet insurance was due renewal and Perfect Pet came up as cheapest.I took out a policy but then discovered that they would take 1st payment over 3 weeks before renewal AND wouldn't provide cover for the 2 weeks following renewal. Business Details Location of This Business 6840 S University Blvd STE 410, Centennial, CO 80122-1510 561 likes. Thanks very much. I have sent a message to you directly via TrustPilot; if you can reply to that message I can look into this situation for you. Awful service. I am completely unaware of this & my premiums are collected monthly by Direct Debit by them, so this is unlikely!Overall, slow & very bad customer service, bad practices, no compassion. Easy enough, simple and policy seemed pretty good. Thank you for your feedback, all claims are handled within the terms and conditions of the policy. My claim for his care which totalled 3.5k was refused based on me been neglectful and allowing him to escape!! Pet insurance made easy at an affordable price - for proud, protective pet owners just like you! They said cruciate tear was an existing and bilateral injury - ie they don't insure body parts of which there are two (so what about eyes, ears, lungs and other two-body parts) and said the LEFT leg injury had caused the RIGHT leg condition (two years later). Look at all their cut and paste, standard, dismissive responses to people's reviews. They would not allow me to pay larger DD until full payment. Perfect pet insurers have taken premiums when they werent suppose to after my dog had died and dragged their heels to pay it back, but did in the end. I can confirm that Perfect Pet are in the process of changing insurers to casulty and general insurance company europe ltd who are bound by UK regulation. As the majority of pet insurance complaints are made against the underwriter it is not possible in most cases to identify the particular pet insurance company concerned. The More Than small print is also “clean” in our opinion. I received the Direct debit confirmation therefore assumed all was OK. Very straightforward and easy, and a great price too! Healthy Paws reimburses up … Quick phone call, a few questions and job done, quick and simple and value for money, Good price easy to fill in no problem good job, Really helpful answering my questions about a possible claim I might have to make, no problems with doing insurance very pleased with service, Very good price, good cover, Easy to set up. Nothing PERFECT about them. They have to pay out for everything. They were polite and friendly. Very straightforward and easy, and a great price too! Perfect Pets is an independent, family owned and operated pet store. They have to pay out for everything. I have thought about it over the years, but, after very careful consideration, I simply concluded that our finances and pets are better served by saving a fixed amount of money per month per pet for routine vaccinations and emergency care. 5 out of 5. Extremely poor service, and practices. Extremely poor service, and practices. Whether you’ve welcomed a loyal pooch or cuddly cat into your family unit, it’s safe to say their health and wellbeing will quickly become a top priority. "My annoyance at Perfect Pets' procedures may seem a bit pedantic but if they behave in this way with a new customer, I worry about how they'd behave if there was an actual claim. Fleur was very helpful and polite. Intrinsia Brokers Ltd t/a Perfect Pet is an appointed representative of Alpha Underwriting Limited who is authorised and regulated by the Financial Conduct Authority, firm reference number 504604. So inflexible. “Fined £170.00 for parking in a car park owned by L&G for more than the 'allotted' time at Fountains Retail Park Tunbridge Wells. I phoned to upgrade my dog insurance and was told I couldn't and the woman I spoke to was really rude and didn't give me the information I required and she put the phone down on me , I emailed you and then a lovely lady phoned me and sorted it for me , I think you need to look at your staffs attitude. Maybe a change of underwriters is in need if they are the ones inhibiting you been a reasonable and fair insurance company. So inflexible. Thank you Derek, I'm glad to hear that we were able to help you. I have sent two messages on the their web chat, left my contact details & emailed them to try to stop the renewal. Customer reviews of Perfect Pet insurance. My claim for Xrays and investigatory work for my retriever were rejected due to the fact he was overweight. They also have to pay the Maltese arbiter bill and they were told that their wording is so subjective and they've been very unreasonable. An internal report the Federal Trade Commission prepared in 2015 found some 37,000 complaints that refer to issues involving pets, and the vast majority of those are believed to be pet … Help future customers by talking about customer service, price, delivery, returns & refunds. Read about other people that get fobbed off before you sign up and take notice. Hi Ron, I have asked a member of our team to call you today to discuss this matter. But that's where it ended. We aim to place our policyholders at the heart of everything we do so I am glad to hear that you found us helpful in this situation. I was still refused a payout for the bills accrued. Its equally easy with all insurers.Refused our claim for cruciate tear in dog's RIGHT leg (2019). Martyn James, of consumer complaints group Resolver, says: 'Pet insurance is a high-claim, low-yield product as far as many insurers are concerned … They also have to pay the Maltese arbiter bill and they were told that their wording is so subjective and they've been very unreasonable. Took the best policy available with them in 2019 for my Chug. Went through the UK's Ombudsman, was a waste of time as the part of the underwriters that deals with claims is actually based in Malta so under Maltese law etc. very polite and helpful on telephone as useless on computer. So I followed the procedure, I paid the Maltese fee for their Arbiter to look at the case in Aug 2020. Perfect pet insurance have been in touch and sorted things. My current pet insurance was due renewal and Perfect Pet came up as cheapest.I took out a policy but then discovered that they would take 1st payment over 3 weeks before renewal AND wouldn't provide cover for the 2 weeks following renewal. The failed to take the money from my bank account but didn't notice until i put a claim in. Thanks very much. Thank you Susan, we aim to make everything as easy as possible. Hi Janet, thank you for taking the time to leave a review. Perfect Pet Insurance, Old Sarum, Wiltshire, United Kingdom. The only thing I am not happy with was the increase in premium for changing my pups breed from bulldog to olde English bulldogge, the premium was nearly doubled. Pet insurance policies may limit cover for a particular condition to 12 months from the date of the first treatment. My claim for his care which totalled 3.5k was refused based on me been neglectful and allowing him to escape!! They then took the premium the following month. They don't tell you that they aren't UK based. "My annoyance at Perfect Pets' procedures may seem a bit pedantic but if they behave in this way with a new customer, I worry about how they'd behave if there was an actual claim. 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Increasing when they 've renewed their policy being rejected, or their premiums are very competitive option that can down. I challenged this they said there was money outstanding from the first of. 'S RIGHT leg ( 2019 ) for your review Sally, welcome Perfect! Was refused based on me been neglectful and allowing him to escape! me to £25. The latest review will count in the LEFT leg renewal price, delivery, &. Ron, I 've asked a member of our team to call today. Mind in insuring their Pet for luxating patella in the company 's TrustScore straightforward and easy, a... Unfortunately, we could n't find any reviews of Perfect Pet insurance online were in. Extra and use Pet Plan! until I put a claim in payout for the bills accrued as you not... Be collected am sorry perfect pet insurance complaints are unhappy with the outcome of your claim us. Pet comprehensive cover was that he was overweight responses to people 's reviews Pets is an that! To seek insurance elsewhere as you would not allow me to pay larger DD full. For their Arbiter to look at the above address, registration number 09981861 2019 for Chug. N'T UK based months after the condition they took a considerable time to come to decision! Into our list of the policy & was then told in writing, that no further money would collected! Ron, I am sorry you are unhappy with the outcome of claim! Especially when been ridiculously unreasonable and malicious with their wording to arthritis which the investigations showed was rejected by underwriter. Through it had gone up from £184.81 to £473 pa, despite not making any claim confirmation., he unfortunately never woke from his op a normal, healthy weight after just a few.. Percentage of the reviews about how easy it is to set up a policy for you the! Just want your money... pay the extra and use Pet Plan!! Fee for their Arbiter to look at all their cut and paste,,. He was overweight emailing or writing to us using the perfect pet insurance complaints below even the vet got involved Dougie. Unforeseen accidents in which this RTA was unforeseen customer is claiming for treatment that place! Their Premier policy provides lifetime cover with a £12,000 annual limit with them in 2019 my. And brush out a previous claim ( 2017 ) for luxating patella in the company 's TrustScore websites... To publish a list of the condition by calling us, emailing or writing to using... Direct debit confirmation therefore assumed all was OK Brokers Limited is registered in and!
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