Should the car hire company charge you the excess caused by theft or damage to the vehicle, you may make a claim for the refund of this sum from Auto Europe after the rental. They regularly throw in … Really poor customer service. 935 reviews. They asked for my credit card and told me it was for the refundable deposit. When I had a problem with one car hire they helped me to get the information which I needed to make a claim on my excess insurance. 343 helpful votes. This is double what I pay in Lanzarote for the same vehicle for two weeks. The machine said card declined when it came to paying my deposit at the airport desk. Auto Europe has been my most reliable car hire aggregator. Hired a car through Auto-europe, which was booked at Europcar at bologna airport. Easy to order, fair prices and cancellations are as described. When I arrived The Europcar office was closed. Do not book with them if you want to risk the chance of being stranded at an airport late at night. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. Much like the US, it is illegal to operate a vehicle without insuring any potential damage to outside property or people, so all of our car rentals automatically include it. Don't get stitched up like I did!! I will repost on this forum with an outcome.It is about time these online companies stopped their idiosyncratic practices. A shambles of a company! We rented with Auto Europe in Switzerland for 4 weeks, we had to return the Car after two weeks because of Covid 19 and they will not repay the 2 weeks we weren't able to use the Car. I was then asked if i would like to book another car for the day before.Eventually, I contacted Europecar directly who without any issue allowed my to change the date and gave me a car on the day required without any charge or penalty. Auto Europe offers the Refundable Excess with Super Cover package to its customers. This will provide an honest view of the satisfaction level and the high-quality, exemplary service we provide to our customers and clients. 12 days later, when returning the vehicle, I was faced with a daily insurance rate that I had never agreed to. The advent of the internet transformed their business and now Auto Europe offer around 24,000 car hire locations both in Europe … I was able to pick up the car slightly in advance - no question asked. I was really dissappointed with the customer service. Your browser does not support embedded videos. Auto europe always helpful and great customer service unlike other rental companies. Hardest part of the job was getting approval for everything we sold. Europcars customer service couldn't either.I had to get a last minute car at the airport through another vendor, at great additional expense, luckily they had car big enough for my group of 4 and luggage. If you read the T&C's they say it covered for the full amount. Car hire fee appropriation-Licence expiry My wife and I have just returned from a holiday in Sicily. I will never use AUTO EUROPE UK again. Very in touch with the customer's financial standing during a global pandemic...Sent about 5 emails to the customer relations department before I got a reply. “ Just had £240 taken from my account from firefly, thinking that auto Europe insurance would have covered the hire car insurance. This insurance is with Auto Europe and not with Avis. All rights reserved. published 9 months ago We booked a car from Auto Europe in Australia with car pick up in Sion/Switzerland and drop off at Geneva Airport at 6:30 in the morning. And don't bother with the 'award-winning' customer service - they were in no way helpful only pointing to terms of use page 5 note 7 that made it very clear we were wrong. I booked with Auto Europe. Book direct with hire companies and you have more rights. 10 times, they refused to out me through to a complaints handler or anyone in customer service. Never got the car, never got a refund. Would you like to add a photos or videos? The most enjoyable part of the job was making the sale. AUTO EUROPE Will not make a refund when the car rental company refuses to rent you a car. Basic European car rental insurance coverage is as follows: Third Party Liability - Car rental damage done to people and things outside of the rental car. No car, no answer on the phone number provided and no support from email contact after the event, avoid at all costs! © 2021 Trustpilot A/S. This with marred for us both by an unarguably distressing experience.I was denied the use of prepaid car hire (Voucher auto Europe-AE) by the Car Hire rental company (Avis)at the airport on account of my license being out of date. Auto Europes products and prices always include: liability insurance including legally required minimum coverage, CDW = Collision Damage Waiver with or without excess depending on the car rental company. * One or more of these files was not uploaded due to an invalid file type. No car, stranded at airport. The service is excellent, the prices are often the cheapest and they don't mess you around with hidden charges etc. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Auto Europe Buy insurance from the company renting you the car. Well we are definetly never coming back, and like booking a flight you should stick with one of the more expensive ones if you want to avoid the risk of loosing your booking to technicalities. Check out what 6,655 people have written so far, and share your own experience. Do you agree with Auto Europe US's TrustScore? *4 stars because they do list shady companies but this is typical of the industry (AVOID easyrent, goldcar, rhodium, interrent, noleggiare) Fire Liability - Car rental damage coverage in case of mechanical fires. See our car hire excess insurance reviews above. Would avoid at all costs. autoe urope.it. This reflects badly on them. Big mistake!! Write a review. As it was 4:30am, I attributed the failure to website maintenance. Voice your opinion today and hear what 8350 customers have already said. Stay away. Auto Europe were both very good price and then when I had to cancel my plans due to government travel restrictions made it very easy to cancel the booking and refund me. I have been using Auto Europe for many years - always happy with the service. Always great. I've been home 4 weeks and seen no refund of deposits. As this was a technical error, I (as you do) requested a refund for the second booking and to my surprise Autoeurope car responded with "as a goodwill gesture we have to cancel your reservation with a fee of £95" ? Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. I've used Auto Europe for years. Auto Europe Australia's service was excellent when I made my booking but, even more importantly, the service was equally excellent when I had to cancel my booking. Beware! We truly feel like we were provided the same low budget very low quality service that you would expect from other firms like Ryanair. So £125 paid for absolutely nothing. Thank you for your reservation and your review. Reviews > Auto Europe Car Hire Our Review of Auto Europe Car Hire. They initially offered a credit voucher then withdrew it. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. Management was quirky, and co workers did not last long. You will be contacted by email to verify your review. I checked my email minutes later to discover the initial reservation had in fact succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. They confirmed over the phone that they are even keeping the money they would have paid to Budget Car Rental. My very very bad experience was due to the simple fact that I was able to use the service of the car rental company that I chose ... they (the rental company) simply stopped my rental ... and Auto Europe UK did not make a move to try to test the problem ... Not even by phone calls, much less online, via email or website!They just kept my money! Our expat car insurance covers a range of different expatriate scenarios, and we can provide cover for up to 180 days of European travel – if you have a permanent address in Europe.. Why Choose Keith Michaels for European Car Insurance Voucher UK5155069: my card got charged without me being informed. I tried again at 05:30 and this time payment was confirmed. Capital of the glorious Algarve, the most popular holiday region in the whole of Portugal, Faro is one of southern Europe’s most vibrant cities. Will I need extra car insurance to drive in Europe? Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Auto Europe Italia Reviews 8,350 • Excellent . Auto Europe: Beware! When we went to our designated EuRopcar at Lido in Madera we had to pay a further £248 for insurance, as we were told the Full Insurance only covered us up to the value of 3000 euros anything above this would have to be paid by us. 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