You shouldn’t wait for your less-than-satisfied customers to come to you. Verified Purchase. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. Margie Clayman March 9, 2016 Uncategorized 0 Comment. The near-universal adoption of smartphones and social media… Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). Once you do that, you must train them properly so that they can serve customers better. Hello, Sign in. Haters are not your problem. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. 1-Page Summary of Hug Your Haters Overview. Everyday low … 19 great quotes from Hug Your Haters by @JayBaer. To have a good customer service, you need to hire well-educated and competent people. This specific ISBN edition is currently not available. Ignoring them is. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. Capitalize? On complaints? Ignoring them is. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Haters aren’t your problem … ignoring them is. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer (Author, Narrator), Gildan Media, LLC (Publisher) Get Audible Free. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. . If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. With smart phones and always-on Interne Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. 0 Comment Report abuse. $14.95/mo after 30 days. It’s time to hug your haters no matter where they’re complaining. Ignoring them is. 09 Mar 2016. Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! Fast and free shipping free returns cash on delivery available on eligible purchase. Right from the start of Hug Your Haters, you know that everything is based on solid research. The sooner you can uncover them, the faster you’ll be able to patch up those parts of your business. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. If that’s what they believe, that’s what I need to accept. Haters are not your problem. Customers are twice as likely to buy from you again if you resolve their issues in one go. . These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. . Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. Reviewed in the United States on December 28, 2017. After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. 2. Get this audiobook free. Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. 1. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. Start a free 30-day trial today and get your first audiobook free. The foreword is written by Tom Webster of Edison Research. Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. ©2016 Jay Baer (P)2016 Gildan Media LLC . Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. The main driver of competitive … You should not skimp on their salaries because they are the backbone of your company. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Free delivery for many products! Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. Hug Your Haters: Embrace Complaints and Keep Your Customers. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. 3 Steps to Hugging Your Haters. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. WATCH TRAILER. Onstage haters want more than solutions-they want an audience share their righteous indignation. Seek out your haters. Try At its core, the most important reason to answer complaints and hug your haters is that it at least gives you a chance to recover and retain an unhappy customer. Facebook 0 Tweet 0 Pin 0. . Also, people hate answering twice. But the rise of customer complaints is actually an enormous opportunity. 3.0 out of 5 stars Not an easy book to follow. And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. Publisher: Portfolio, 2016. . Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Linh Duong. . This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. . With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. I like to get a sampling of what reading the book will actually be … Account & Lists Sign in Account & Lists Returns & Orders. 2 people found this helpful. This book will help you close that gap by reconfiguring your customer service to deliver knocko… Read honest and unbiased product reviews from our users. HOURS to Hug Your Offstage Haters. . Everyone loves to be praised. Baer, Jay. Haters are not your problem. Share. Listen to "Hug Your Haters How to Embrace Complaints and Keep Your Customers" by Jay Baer available from Rakuten Kobo. This means that the opinions and … . “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. "Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. Also, going "above and beyond" to provide the best service to your clients doesn't always mean the ROI is worth the time. Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. "Hug your haters" is repeated multiple times throughout the book. 19 great quotes from Hug Your Haters by @JayBaer. Helpful. Narrated by Jay Baer. Complaints indicate pain points that your business needs to address. The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. The research also comes from several other books and research studies. Goodreads. Right from the start, Hug Your Haters is filled with good advice. Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. This book will help you close that gap by reconfiguring your customer service to deliver knocko… Technology has evaporated the barriers of complaint. 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